1. After-sales validity period
15 days from the date of receipt of the order (7 days for factory special products).
2. After-sales service rules
When there are problems within the scope of after-sales service for user orders on this platform, please provide the corresponding certificates as required by the platform (see the relevant instructions in the after-sales process below for details). After review and approval, the platform will quickly handle it for you. The specific rules are as follows:
| Problem Classification | Problem Description | After-sales service rules |
| Product quality issues | After-sales issues confirmed by the platform as product damage or product quality issues. Products do not match the description when received, have serious color difference, functional failure, etc. | Users can choose to reissue or refund after sale, and the platform will bear all costs |
| Product shortage problem | After-sales issues confirmed by the platform as a shortage of goods, usually including insufficient quantity, missing accessories, etc. | |
| Wrong product delivery problem | The product received by the user is not the same as the item ordered. | |
| Logistics issues | Problems arising from the logistics and transportation of returns usually include lost items, damage, delivery to the wrong address, customs interception, and long delivery time. | Depending on the compensation rules of the logistics carrier selected by the user for return, the platform will assist the user in handling the matter but will not assume any responsibility. |
| Other issues | Other issues that the platform has reviewed and determined should provide after-sales service | It depends on the actual situation |
3. Special instructions
1. The products sold on the platform are all selected products and cannot be resold, so the platform products do not support unconditional returns and exchanges.
2. After-sales problems caused by force majeure are not within the scope of the platform’s after-sales service, such as war, natural disasters, riots, diseases, flight restrictions, etc.
4. If there are after-sales problems with some products in multiple orders, the platform will only handle or assist in handling the problems of the corresponding products.
5. When a coupon is used or other preferential activities are participated in when paying for an order, the refund amount will be calculated based on the actual payment amount of the user.
IV. After-sales service process
If you are not satisfied with the goods purchased on our platform, you can return the goods and get a refund according to the simple process in the return and refund policy.
1. The user initiates after-sales service and provides the corresponding materials as required.
Material description: After-sales refund/reissue screenshots of the corresponding order in the user’s store background + product problem pictures + package appearance pictures + problem descriptions, the pictures are required to be complete and clear. In addition, if there are fewer items, the package weighing pictures must also be provided. The more complete and sufficient the submitted materials are, the faster the review will be.
2. After receiving the application, the platform will start the review within 2-3 working days. If it meets the platform’s after-sales service plan, the platform will approve the user’s application, otherwise the application will be rejected.
Review time description: In case of weekends, statutory holidays or other special circumstances (if any), the review time will be postponed accordingly. Among them, the after-sales service of logistics problems needs to be confirmed with the logistics carrier, and the specific review time depends on the actual situation.
3. After the review is passed, the relevant funds are expected to be returned to the user’s account balance within 1-2 working days.
V. Important reminder
1. The sender address on the package is not the return address. If you send your return package to this address, the return processing time may be delayed. You can only send your return package to the address on the return we provide.
2. Please make sure that your return package does not accidentally include any items that you do not want to return. If you accidentally include the wrong item, please contact customer service. We cannot guarantee that the wrong item will be found and returned, and we will not store or provide refunds for such items.
6. If you have any questions about returns or this policy: For items shipped from our platform: Please contact our customer service.
